Refund Policy

15-Day Refund Policy

At Global Travel Expertise, customer satisfaction is important to us. We offer a 15-day refund policy for eligible services, subject to the terms outlined below.

Eligibility for Refund

A refund request may be considered if:

• The request is submitted within 15 calendar days of the original payment.
• No significant work has been completed on your application or service.
• Your service has not been submitted to any embassy, consulate, government authority, university, airline, or third-party provider.
• The request complies with the terms of this policy.

Non-Refundable Services

Refunds will not be provided for:

• Government or embassy application fees.
• Visa application fees paid to third parties.
• Airline tickets or hotel reservations already booked.
• Courier or document delivery charges.
• Translation or notarization services.
• Services that have been fully completed.
• Applications refused or delayed by embassies or government authorities.
• Delays caused by incomplete or incorrect information provided by the client.

Processing Time

Approved refunds will generally be processed within 7–14 business days using the original payment method.

Cancellation

Clients may request cancellation before work begins. Once application processing or documentation has started, cancellation charges may apply.